Content Overview#

The Content module is CommFlow's built-in content management system. Create, organize, and publish content for your team and customers.

What is the Content Module?#

Content provides a flexible CMS for various use cases:

• Knowledge Base - Internal documentation
• Help Center - Customer-facing help articles
• Announcements - Company updates and news
• Policies - Procedures and guidelines
• FAQs - Frequently asked questions

Key Features#

Content Types#

Content Organization#

Content
├── Knowledge Base
│   ├── Getting Started
│   │   ├── Introduction
│   │   └── Quick Start
│   └── Features
│       ├── Team Chat
│       └── Live Support
├── Help Center
│   ├── Account
│   └── Billing
└── Announcements
    └── Product Updates

Editor Features#

Rich text editing with:

• Formatting - Bold, italic, headings
• Lists - Bullets, numbers, checklists
• Media - Images, videos, files
• Embeds - Videos, tweets, widgets
• Code - Syntax-highlighted code blocks
• Tables - Data tables
• Links - Internal and external

Getting Started#

Accessing Content#

1. Click Content in the sidebar
2. Browse existing content
3. Create new articles
4. Manage categories

Creating Your First Article#

1. Click New Article
2. Enter title
3. Write content in editor
4. Set category and tags
5. Click Publish

Content Editor#

Editor Interface#

┌─────────────────────────────────────────────────────────┐
│ [B] [I] [H1▼] [Link] [Image] [Code] [Table] ... [Save]  │
├─────────────────────────────────────────────────────────┤
│                                                         │
│  Getting Started with CommFlow                          │
│  ═════════════════════════════                          │
│                                                         │
│  Welcome to CommFlow! This guide will help you         │
│  get started with our platform.                         │
│                                                         │
│  ## First Steps                                         │
│                                                         │
│  1. Create your workspace                               │
│  2. Invite team members                                 │
│  3. Set up your channels                                │
│                                                         │
└─────────────────────────────────────────────────────────┘

Formatting Options#

Adding Media#

Images:

1. Click image icon or drag-drop
2. Upload from computer or DataFort
3. Add alt text for accessibility
4. Resize and position

Videos:

1. Click video icon
2. Paste YouTube/Vimeo URL or upload
3. Video embeds inline

Files:

1. Click attachment icon
2. Select file from DataFort
3. Creates download link

Organization#

Categories#

Organize content hierarchically:

1. Go to Content > Categories
2. Click New Category
3. Enter name and description
4. Set parent category (optional)
5. Choose visibility

Tags#

Add tags for cross-cutting topics:

1. Edit article
2. Click Add Tags
3. Select or create tags
4. Tags help with search and filtering

Navigation#

Create navigation menus:

1. Go to Content > Navigation
2. Add menu items
3. Link to articles or categories
4. Reorder with drag-drop

Publishing#

Draft vs Published#

Publishing Workflow#

1. Create draft article
2. Preview how it looks
3. Request review (optional)
4. Publish to make live
5. Update anytime

Scheduling#

Publish at a future date:

1. Click Schedule
2. Select date and time
3. Article publishes automatically

Versioning#

Track article history:

• View previous versions
• Compare changes
• Restore old versions
• See who made changes

Visibility & Permissions#

Audience Settings#

Control who can see content:

Permission Levels#

Search & Discovery#

Search#

Find content quickly:

• Full-text search - Search all content
• Filters - By category, tag, author
• Sort - By date, title, popularity

Related Content#

Automatically show related articles:

• Based on tags
• Based on category
• Based on content similarity

Popular Content#

Track and surface popular articles:

• View counts
• Helpful votes
• Search frequency

Help Center Integration#

Customer-Facing Content#

Publish content to your help center:

1. Create article
2. Set audience to Public
3. Assign to Help Center category
4. Content appears on help site

Help Widget#

Show help content in the chat widget:

1. Configure widget settings
2. Enable help articles
3. Customers search and read before chatting

Suggested Articles#

Auto-suggest relevant articles:

• Based on chat keywords
• Based on page visitor is on
• Before customer asks

Analytics#

Content Metrics#

Track article performance:

Top Articles#

See most viewed/helpful content:

1. Go to Content > Analytics
2. View top articles by metric
3. Filter by time period
4. Export reports

Search Analytics#

Understand what customers search for:

• Top search terms
• Searches with no results
• Click-through rates

Best Practices#

Writing Guidelines#

1. Clear titles - Descriptive, searchable
2. Scannable content - Headers, lists, short paragraphs
3. Visual aids - Screenshots, diagrams
4. Action-oriented - Clear next steps
5. Keep updated - Review regularly

Organization Tips#

1. Logical hierarchy - Mirror user journey
2. Consistent naming - Standard conventions
3. Cross-link - Connect related content
4. Use tags - For discoverability

SEO (Public Content)#

1. Keywords - Include in title and headers
2. Meta description - Write compelling summaries
3. Internal links - Link between articles
4. Alt text - For all images

Next Steps#

• Team Chat - Share content in conversations
• Live Support - Use content in support