Visitors Overview#

The Visitors module gives you real-time visibility into who's on your website, what they're doing, and when to engage with them.

What is the Visitors Module?#

Visitors provides comprehensive website visitor tracking and analytics:

• Real-Time Monitoring - See who's on your site right now
• Visitor Profiles - Build profiles with visit history and behavior
• Engagement Triggers - Know the right moment to reach out
• Analytics Dashboard - Understand traffic patterns and trends

Key Features#

Live Visitor Feed#

Watch visitors browse your site in real-time:

Visitor Status#

Understand visitor activity at a glance:

Visitor Profiles#

Each visitor has a profile containing:

1. Contact Information - Name, email (if provided)
2. Visit History - All past visits and pages viewed
3. Conversation History - Previous chats and tickets
4. Custom Properties - Data from your integrations
5. Notes - Team notes about the visitor

Accessing Visitors#

Navigate to the Visitors module from the sidebar:

1. Click Visitors in the main navigation
2. View the live visitor feed
3. Click any visitor for detailed profile
4. Start a conversation directly from the profile

Visitor Intelligence#

Behavioral Signals#

Identify high-intent visitors based on:

• Pages Visited - Pricing page, features, etc.
• Time Spent - Longer visits indicate interest
• Return Visits - Repeat visitors are more engaged
• Actions Taken - Form starts, downloads, etc.

Lead Scoring#

Automatically score visitors based on engagement:

Score Factors:
- Visited pricing page: +20 points
- Viewed multiple features: +15 points
- Spent 5+ minutes: +10 points
- Return visitor: +25 points
- Started chat: +30 points

Segments#

Create visitor segments for targeted engagement:

High-Intent Visitors:

• Viewed pricing page
• 3+ page views
• 5+ minutes on site

Enterprise Prospects:

• Company size > 100
• Viewed enterprise features
• From target industry

Visitor Context in Conversations#

When a visitor starts a chat, you see their full context:

1. Overview Panel

   • Location and timezone
   • Device and browser
   • Current page URL

2. Activity Panel

   • Navigation path
   • Time on page
   • Previous visits

3. History Panel

   • Past conversations
   • Support tickets
   • Notes and tags

Privacy Compliance#

GDPR & CCPA#

CommFlow supports privacy regulations:

• Consent Management - Request tracking consent
• Data Export - Export visitor data on request
• Data Deletion - Delete visitor data permanently
• Do Not Track - Honor browser DNT settings

Anonymous Tracking#

Track without identifying:

• IP anonymization available
• Cookie-less tracking option
• Configurable data retention

Use Cases#

Sales#

• Identify hot leads browsing pricing
• Proactively engage high-value prospects
• Track lead activity across visits

Support#

• See customer context during chats
• Understand what page they need help with
• Access conversation history instantly

Marketing#

• Analyze traffic sources
• Track campaign performance
• Understand user behavior patterns

Getting Started#

1. Install the Widget - Add CommFlow to your site
2. Configure Tracking - Set privacy preferences
3. Create Segments - Define visitor groups
4. Set Up Alerts - Get notified of high-value visitors

Module Permissions#

Next Steps#

• Visitor Analytics - Dive into analytics
• Chat Widget - Configure tracking widget
• Visitor Tracking - Technical setup