Go to Settings > Integrations > Webhooks
Add a webhook URL
Select events to trigger:
- message.created - New messages
- visitor.started - New visitor chat
- ticket.created - New support ticket
- ticket.updated - Ticket status changes

// Webhook payload example
{
  "event": "message.created",
  "timestamp": "2026-01-15T10:30:00Z",
  "data": {
    "messageId": "msg_123",
    "channelId": "ch_456",
    "content": "Hello team!",
    "author": {
      "id": "usr_789",
      "name": "Sarah Chen"
    }
  }
}

Security Settings #

Two-Factor Authentication #

Enable 2FA for enhanced security:

Go to Profile > Security
Click Enable 2FA
Scan QR code with authenticator app (Google Authenticator, Authy, etc.)
Enter verification code
Save backup codes securely

Role-Based Access Control #

CommFlow uses a comprehensive RBAC system:

Role	Permissions
Owner	Full control, billing, delete workspace
Admin	Manage settings, members, modules
Member	Access enabled modules, standard features
Guest	Limited access to specific channels only

Each module has fine-grained capabilities:

send_messages - Send messages in channels
manage_channels - Create/edit/delete channels
view_visitors - Access visitor analytics
manage_tickets - Handle support tickets

IP Allowlisting (Enterprise)#

Restrict access to specific IP ranges:

Go to Settings > Security > IP Allowlist
Add allowed IP addresses or CIDR ranges
Enable allowlist enforcement

Data Retention #

Configure how long data is retained:

Messages: Configurable (default: unlimited)
Files: Based on storage plan
Audit logs: 2 years (Business plan)

Add live customer support to your website with the CommFlow chat widget.

Basic Setup #

<script>
  window.CommFlowConfig = {
    workspaceId: 'YOUR_WORKSPACE_ID'
  };
</script>
<script src="https://app.commflow.io/widget.js" async></script>

Find your workspace ID in Settings > Live Support > Widget Setup.

Customization #

Customize the widget appearance:

<script>
  window.CommFlowConfig = {
    workspaceId: 'YOUR_WORKSPACE_ID',
    primaryColor: '#10b981',
    position: 'bottom-right', // or 'bottom-left'
    greeting: 'Hi! How can we help you today?',
    teamName: 'Support Team',
    showAgentPhotos: true
  };
</script>
<script src="https://app.commflow.io/widget.js" async></script>

Advanced Options #

<script>
  window.CommFlowConfig = {
    workspaceId: 'YOUR_WORKSPACE_ID',
 
    // Appearance
    primaryColor: '#10b981',
    position: 'bottom-right',
 
    // Behavior
    autoOpen: false,
    openDelay: 5000, // ms before auto-open prompt
 
    // Pre-fill visitor info (if known)
    visitor: {
      name: 'John Doe',
      email: 'john@example.com',
      customFields: {
        plan: 'Enterprise',
        accountId: '12345'
      }
    }
  };
</script>
<script src="https://app.commflow.io/widget.js" async></script>